FAQ
Answers to most common questions about products, orders, shipments, and payments.
Ordering & Payment
We accept a variety of payment methods to ensure a secure and convenient checkout process, including:
- Amazon Pay
- American Express
- Apple Pay
- Diners Club
- Discover
- Meta Pay
- Google Pay
- JCB
- MasterCard
- PayPal
- Shop Pay
- Union Pay
- Venmo
- Visa
Yes, your payment information is protected with the highest level of security. We use secure encryption technologies to ensure that your payment details are safe. Your payment information is never shared with us.
Once an order is placed, we cannot change the payment method. Please ensure you select the correct payment method during checkout.
Yes, for orders over $30.00, you can choose to pay in installments at checkout. This option allows you to split your purchase into four interest-free payments with no additional fees, and it won't affect your credit score. To take advantage of this, simply select PayPal at checkout and opt for the installment plan offered through PayPal.
After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact our customer service team.
If your payment is declined, please try another payment method or contact your bank for more information. If the issue persists, contact our customer service team for assistance.
No, we do not charge additional fees for using any of our accepted payment methods. The total amount you see at checkout is the amount you will be charged.
During checkout, you can enter your discount code in the designated field and click "Apply." The discount will be deducted from your total order amount.
We process orders quickly, so cancellations or modifications may not be possible. Please contact our customer service team as soon as possible to request a change. While we cannot guarantee changes, we will do our best to accommodate your request.
If you have any questions or concerns about your order, please reach out to our customer service team through our Contact Page. We are here to assist you with any issues that may arise.
Shipping & Delivery
We offer several shipping options:
- Free Shipping (7-12 Business Days): Free on eligible products.
- Economy Shipping (7-10 Business Days): Calculated at checkout.
- Standard Shipping (3-7 Business Days): Calculated at checkout.
- Expedited Shipping (2-3 Business Days): Calculated at checkout.
After your order ships, you'll receive a confirmation email with a tracking number. You can track your package on our website at https://sortygo.com/apps/track by entering your tracking number or Order Number and Email. This tracking number can also be used directly on the carrier's website.
Orders are processed within 1-3 business days. During peak times, such as holidays or sales events, processing times may vary.
We currently ship to addresses within United States and Canada. International shipping outside of these regions is not available at this time.
We do not ship to P.O. boxes or APO/FPO addresses.
We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. In such cases, please contact the shipping company directly to file a claim.
Once an order is placed, we cannot guarantee changes to the shipping address. Please contact our customer service team as soon as possible to request an address change.
Shipping costs are non-refundable for orders that are returned or cancelled due to customer errors, such as providing an incorrect address.
While we strive to meet the delivery times stated above, delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier delays. If your order is delayed, we will notify you as soon as possible.
If you have any questions or concerns about your shipment, please reach out to our customer service team through our Contact Page. We are here to assist you with any issues that may arise.
Returns & Refunds
Items must be returned within 30 days of the delivery date. Items should be in their original condition: unworn, unwashed, free of any stains (such as makeup or deodorant), with all tags attached, and in the original packaging.
Visit our Contact Page with your order number and reason for the return. Include photos if applicable. We will provide you with a return authorization and instructions on where to send your item.
Returns for reasons such as size issues or change of mind, as well as orders refused at delivery or returned due to an "undeliverable or wrong" address, will incur a restocking fee of 15% of the item's price. The customer is responsible for return shipping costs unless the item is defective or incorrect.
Refunds for defective or damaged items will be processed to the original payment method or as store credit once we receive and inspect the returned item. For all other returns, refunds will be issued as store credit only. Please allow 7-10 business days for the refund to appear in your account after we have processed it.
We do not offer direct exchanges. Instead, please follow our standard return process to receive store credit, which you can use to purchase the correct item, size, or another product.
Certain items are non-returnable and non-refundable, including but not limited to gift cards and items marked as final sale. Please note that items marked as final sale cannot be returned or refunded under any circumstances, without exception.
The customer is responsible for return shipping costs unless the item is defective or incorrect. Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
If you believe you have received a defective or incorrect item, please contact us within 24 hours of receiving your package. Include photos of the defective or incorrect product if applicable.
Once we receive your return, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed within 7-10 business days.
Items must be returned within 30 days of the delivery date. SORTYGO will not accept any returns after 30 days.