Orders & Payment
We accept a variety of payment methods, including:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB, and Maestro.
- Payment Platforms: PayPal, Amazon Pay, Venmo.
- Digital Wallets: Apple Pay, Google Pay, Meta Pay.
- Shop Pay: Quick checkout and installment options.
Choose the payment method that works best for you at checkout.
Yes, installment payment options are offered through PayPal and Shop Pay.
- PayPal Installments: With PayPal, you can split your purchase into four interest-free payments, due every two weeks. The minimum order amount for PayPal Installments is $30. This option is available at checkout for eligible orders and requires a PayPal account.
- Shop Pay Installments: Shop Pay allows you to pay for your order in four equal installments, paid every two weeks. The minimum order amount for Shop Pay Installments is $50. To use this option, simply select Shop Pay Installments at checkout and provide your phone number or email to set up your account.
Please note: Shop Pay Installments is available exclusively for customers with a billing address in the United States.
Yes, your payment information is protected with the highest level of security. We use secure encryption technologies to ensure that your payment details are safe. Your payment information is never shared with us.
After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact our customer service team.
If your payment is declined, please try another payment method or contact your bank for more information. If the issue persists, contact our customer service team for assistance.
During checkout, you can enter your discount code in the designated field and click "Apply." The discount will be deducted from your total order amount.
We process orders quickly, so cancellations or modifications may not be possible. Please contact our customer service team as soon as possible to request a change. While we cannot guarantee changes, we will do our best to accommodate your request.
If you have any questions or concerns about your order, please reach out to our customer service team through our Contact Page. We are here to assist you with any issues that may arise.
Shipping & Delivery
- Standard Shipping: fees are calculated at checkout.
- Free shipping: is automatically applied to qualifying orders based on the current promotion.
Once your order ships, you will receive a confirmation email with a tracking number. You can enter this number on our Order Tracking Page to access real-time updates on the status of your shipment.
- Processing Time: Orders are processed within 1-3 business days. During peak times, such as holidays or sales events, processing times may vary.
- Shipping Time: Delivery typically takes 4-7 business days, depending on the destination. We strive to ship and deliver your items as quickly as possible.
We ship to a wide range of countries, ensuring timely delivery of your orders. For the most current list of shipping destinations, please check the available options at checkout.
We do not ship to P.O. boxes or APO/FPO addresses.
We cannot be held responsible for packages that are lost or stolen after being marked as delivered by the carrier. It is your responsibility to ensure a secure delivery location. If this occurs, please contact the shipping carrier directly to file a claim.
Once an order is placed, we cannot guarantee changes to the shipping address. Please contact our customer service team as soon as possible to request an address change.
Shipping fees are non-refundable for all returns or cancellations, including those due to customer errors such as incorrect addresses, missed deliveries, or declining the package at delivery. The only exception is when the return is due to a defective or incorrect item, in which case the shipping fee will be refunded.
While we strive to meet the delivery times stated above, delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier delays. If your order is delayed, we will notify you as soon as possible.
If you have any questions or concerns about your shipment, please reach out to our customer service team through our Contact Page. We are here to assist you with any issues that may arise.
Returns & Refunds
- A return request must be made within 15 days of delivery. Upon approval, a shipping label will be provided by SORTYGO, valid for 7 days from the date it is issued. Failure to meet these requirements will void the return or refund process.
- To ensure your return is accepted, Items must be unused, in original condition, and returned in their original packaging.
Visit our Contact Page with your order number and reason for the return. Include photos if applicable. We will provide you with a return authorization and instructions on where to send your item.
For your first return, we offer a free return shipping label. However, subsequent returns will incur a return shipping fee. Please note that shipping fees for the original order are non-refundable unless the return is due to a defective or incorrect item. For more details, please refer to our return policy.
- Original Payment Method: Approved returns for defective or incorrect items will be refunded to the original payment method after inspection.
- Store Credit: Returns for other reasons, such as change of mind, will be processed as store credit.
- Processing Time: Please allow 7-10 business days for the refund to appear in your account after approval and processing.
We do not offer direct exchanges. If you’d like a different item, simply return the original and place a new order using store credit or a new payment.
- Items marked as Final Sale.
- Gift cards.
- Seasonal or event-specific items (e.g., holiday décor) if returned after the occasion date.
We provide a free return shipping label, valid for 7 days from the date it is issued. Please ensure to initiate your return within this timeframe; failure to do so will void the return or refund process.
Defective or incorrect items should be reported within 7 days of receipt to ensure a smooth resolution. If not reported within this timeframe, we will be unable to issue a refund or store credit.
Once we receive your return, we will inspect it and issue the refund. Please allow 7-10 business days for it to appear in your statement, depending on your bank’s processing times.
A return request must be made within 15 days of delivery. Upon approval, a shipping label will be provided by SORTYGO, valid for 7 days from the date it is issued. Failure to meet these requirements will void the return or refund process.